Supervise field operations providing quality and timely service for Clintar Landscape Management’s customers. This includes training and supervision of field staff, contributing to the planning and execution of all work requirements, providing quality control through site visits and working to maximize the potential of the staff and equipment resources available.
Duties & Responsibilities:
● Directly supervises crew leaders and crew members. ● Ensure equipment and materials are assigned to crews. ● Plan and conduct ongoing training for field service staff in customer relations skills; horticulture and technical skills; and health & safety policies and procedures. ● Ensure a high degree of diplomacy when dealing directly with customers. ● Monitor and maintain facility and yard organization. ● Determine work procedures, prepare daily work schedules and expedite work flow. ● Issue written and oral instructions. ● Ensure appropriate scheduling and maintenance of vehicles and equipment. If mechanic not available, complete minor repairs to equipment and tools. ● Maintain ‘Daily Trip Report’ files. ● Ensure timely and accurate completion of crew leaders and crew member’s timesheets. Use LMN for reports and daily notes. ● Evaluate regularly Clintar’s service to customers and develop procedures to eliminate customer complaints. ● Work directly with staff during winter operations leading a crew. ● Monitor field staff morale and work to promote a total team effort. ● Work with management to identify ways to ensure a high customer retention rate. ● Evaluate performance, make salary recommendations
Education and/or Experience:
A degree/diploma from university, college or horticultural school or equivalent; five years related experience and/or training; or equivalent combination of education and experience.
Other Skills & Abilities:
Oral and written communications Staff development Proactive and take initiative Leadership Analytical Motivator Team building Customer relations Planning & organizing Work in a fast paced environment Decision making Persuasiveness Adaptability/flexibility Conflict management Handle multiple tasks Organizational skills Critical thinking Problem solving
Physical Demands/ Work Environment:
● Must frequently lift/or move up to twenty-five pounds and occasionally lift/or move up to fifty pounds. ● The employee frequently works in outside weather conditions. Occasionally exposed to wet and/or humid conditions, fumes or airborne particles and toxic or caustic chemicals. ● Noise level in the work environment is moderate.
Read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations; ● Write reports, business correspondence and procedure manuals; ● Effectively present information and respond to questions from customers, employees and the general public.
● Calculate figures and amounts such as discounts, interest, commissions, percentages, area and volume.
● Define problems, collect data, establish facts and draw conclusions; ● Interpret a variety of instructions furnished in writing, oral, diagram or schedule form.
234165 Wrangler Road, Rocky View No. 44
Calgary, AB T1X 0K2