Supervise field operations providing quality and timely service for Clintar Commercial Outdoor customers. This includes training and supervision of all field staff, contributing to the planning and execution of all work requirements, providing quality control through site visits, and working to maximize the potential of the staff and equipment resources available.
Duties & Responsibilities:
•Directly supervises crew leaders and crew members. Interview, hire and train all maintenance and winter staff. •Ensure equipment and materials are assigned to crews. •Plan and conduct ongoing training for field service staff in customer relations skills; horticulture and technical skills; and health & safety policies and procedures. •Ensure a high degree of diplomacy when dealing directly with customers. •Monitor and maintain facility and yard organization. •Determine work procedures, prepare daily work schedules, and expedite workflow. •Issue written and oral instructions. •Ensure appropriate scheduling and maintenance of vehicles and equipment. If mechanic not available, complete minor repairs to equipment and tools. •Ensure timely and accurate completion of crew leaders and crew member’s timesheets. Using LMN or Aspire for reports and daily notes. •Evaluate regularly Clintars service to customers and develop procedures to eliminate customer complaints. •Supervise winter staff and storm execution within your assigned area. Interview, hire and train. Supervise the team during snow events •Monitor field staff morale and work to promote a total team effort. •Work with Operations Manager to identify ways to ensure a high customer retention rate. •Evaluate performance, make wage recommendations, and administer disciplinary action consistent with HR policies and procedures. Client Service: ● Ensure diplomacy concerning customer service-related issues. ● Resolve customer complaints by investigating problems; developing solutions; and making recommendations to operations manager. ● Collaborate with other managers to identify ways to ensure a desirable customer retention level.
KNOWLEDGE, SKILLS, AND ABILITIES TO PREFORM THIS ROLE ● Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. ● Ability to write reports and business correspondence (including proposals). ● Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, and other employees in the organization. ● Ability to solve practical problems and deal with a variety of customers service situations. ● Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. ● Ability to calculate figures and amounts such as discounts, interest, commissions and proportions, percentages, area, circumference, and volume.
● Minimum 3 years Landscape and Snow experience in a large commercial Landscape/Snow Environment - MANDATORY ● Clean and valid Drivers License ● Vast knowledge and operational experience using heavy equipment (Ag tractors, Wheel Loaders, Skidsteers, Large trucks)
Education and/or Experience:
● University or College degree ● Horticultural, Landscape or CLT, CIT, CHT considered an asset ● Advanced Snow Management (ASM) or Certified Snow Professional (CSP) designation considered an asset
Knowledge, Skills & Abilities :
Skills and Abilities to be successful: Oral and written communications Staff development Proactive and take initiative Leadership Analytical Motivator Team building Customer relations Planning & organizing Work in a fast-paced environment Decision making Persuasiveness Negotiation Conflict management Handle multiple tasks Organizational skills Adaptability Flexibility Attention to detail Critical Thinking
Physical Demands/ Work Environment:
PHYSICAL DEMANDS/WORK ENVIRONMENT ● Spend long hours sitting and using office equipment and computers ● Faced with constant interruptions as located in a busy office ● Spend long hours in intense concentration ● Long hours in the field, which can be physically demanding - working in inclement weather
48 Munroe St
Hamilton, ON L8L 3V7