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Description:
JOB SUMMARY Key responsibility is to provide quality and timely service of Clintar Commercial Outdoor Services landscape project requirements for customers through the training and supervision of On-Site staff for the Department of National Defence Site. This includes contributing to the planning and execution of work requirements outlined in the contract, providing quality control through daily site touring and working to maximize the potential of the staff and equipment resources available. • Ideally the successful candidate should have Reliability Clearance with PWGSC (Public Works) at a minimum, however an application process for this clearance could take place after the candidate starts the position if required. Please visit https://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/information-eng.html for more information on the application process and requirements to achieve it. RESPONSIBILITIES & ACCOUNTABILITIES *Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. ● Directly supervises crew leaders and crew members both for summer and winter operations. ● Ensures equipment and material are assigned to crews. ● Carries out supervisory responsibilities in accordance with HR Policies and Procedures and applicable laws. ● Plan and conduct ongoing training for landscape project field service staff in customer service and technical skills; and health & safety policies and procedures. ● Inspect property daily to ensure the required standard of service is being provided according to contractual requirements. ● Respond to service issues that are brought forward by Clintar Management and develop procedures to eliminate customer complaints. ● Continually work at the onsite shop and yard and monitor the yard and facility for organization, safety and cleanliness. ● Determine work procedures, prepare daily work schedules and expedite work flow to ensure maximum efficiency. ● Ensure proper and safe operation of all vehicles and equipment used when carrying out the landscape and snow work requirements. ● Ensure that all staff are properly using Clintar programs and paperwork so that all work tickets and vehicle logs are completed accurately. ● Monitor and ensure the efficient and safe use of materials and equipment by field staff. ● Work directly with Snow and Ice Operations Manager to ensure timely and efficient completion of winter tasks to meet deadlines and contract requirements. Utilizing equipment and staff properly to accomplish this goal by overseeing the work as it is being completed. ● Maintain morale among staff and actively promote teamwork. ● Understand and utilize the Clintar software to cost track labour and material to open work tickets. (Training provided) ● Evaluate performance and report needed disciplinary action consistent with company policy and procedures to management. ● Although the role generally requires the successful candidate to supervise the work flow directly, they must also be willing and able to physically do the work if required. Ex – If things are behind desired completion for snow or landscape timelines, this position actively works in areas that require immediate attention. ● Complete a daily activity report for the work completed onsite during that 24 hour period. This position will require a significant amount of hands on training to bring the successful candidate up to a level to manage the site as a whole. The process upon starting work would be to work along side experienced staff and to learn the site requirements and contract obligations of the site. While at the same time becoming familiar with the equipment and site layout. This particular site is over 350 acres of land, with 12 buildings, thousand of parking spaces. Walkways, gardens, and grass weave through all areas of the property inside and outside of the secure fencing. The site is also continued construction, and constantly changes as various areas open or close for construction. The successful candidate will be open to learning, hard working, and eager to help the existing crew succeed in all areas of providing high level service to all that come to the site. EDUCATION/EXPERIENCE A degree/diploma from university, college or horticultural school or equivalent; five years related experience and/or training; or equivalent combination of education and experience. • Horticultural Diploma is an asset • Certifications such as Chainsaw, First Aid, Equipment, etc would be an asset • Equipment operation and general maintenance experience o Loaders, Tractors, Mowers, Trucks and other small tools. • Experience on other Federal Government sites would be an asset Certificates, Licenses, Registrations: as required by Federal and Provincial laws KNOWLEDGE, SKILLS AND ABILITIES Language Skills: Ability to: ● Read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations; ● Ability to write texts, emails and reports to Clintar Management as needed to clearly communicate issues and updates. ● Effectively present information and respond to questions from management, employees and the general public as required. ● Some informal contact with the client may be required, however all formal communication with the client will go through Clintar Management. Mathematical Skills: Ability to: ● Calculate figures and amounts such as discounts, interest, commissions, percentages, area and volume. Reasoning Ability: Ability to: ● Define problems, collect data, establish facts and draw conclusions; ● Interpret a variety of instructions furnished in writing, oral, diagram or schedule form. ● Problem solve for un-foreseen issues as they arise ● Understand the desired goal, and adjust daily work to achieve it as required ● Manage different personalities in a crew setting and solve problems if they arise ● Adapt to an ever-changing environment (examples include: Site Priorities, Weather, Employees, Traffic flow through site, Security Changes, Equipment etc.) Other Skills and Abilities: Oral and written communications Staff development Proactive and take initiative Leadership Analytical Motivator Team building Customer relations (only if specifically required) Planning & organizing Work in a fast-paced environment Decision making Persuasiveness Adaptability/flexibility Conflict management Handle multiple tasks Organizational skills Critical thinking Problem solving PHYSICAL DEMANDS/WORK ENVIRONMENT ● Must frequently lift/or move up to twenty-five pounds and occasionally lift/or move up to fifty pounds. ● The employee frequently works in outside weather conditions. Occasionally exposed to wet and/or humid conditions, fumes or airborne particles and toxic or caustic chemicals. ● Noise level in the work environment is moderate. ● As necessary to actively participate in the completion of the daily work schedule.